Erongo RED is giving away N$1,000 in electricity vouchers to five lucky customers who will take a few minutes to complete a public perception survey.
The regional electricity distributor has launched the initiative to gather honest feedback from those it serves, promising that the findings will shape how it delivers services, communicates with communities, and responds to customer needs in the Erongo Region.
Participants also have a rare chance to directly influence the company’s priorities. The survey requires customers to assess whether Erongo RED is living up to its mission of distributing safe, reliable, sustainable and accessible electricity, and whether its current projects are hitting the mark or if more focus should be placed on ensuring consistent supply.
Customers are further invited to rate the ease of doing business with the company, how well-informed they feel about important updates, and whether they believe electricity pricing is balanced given the technology and costs of production.
The questionnaire probes whether customers are concerned about Namibia’s ability to meet rising electricity demand in the future, whether Erongo RED is sufficiently exploring renewable energy, and how the company’s staff perform in areas like professionalism, transparency, and timely feedback.
There is also space for residents and stakeholders to suggest how Erongo RED can become more involved in their communities or industries, and to offer closing thoughts on strengthening the relationship between the company and their organisations.
Residents have already signalled strong interest. Many see the survey as more than just a chance to win vouchers.
Erongo RED has stressed that honest and constructive responses are vital, and participants can choose to remain anonymous or have their comments linked to their company name.
The survey covers everything from the company’s image, sustainability efforts and corporate social responsibility to preferred communication platforms including personal visits, email, social media and the Erongo RED mobile app.
With five electricity vouchers worth N$1,000 up for grabs, the call is clear: complete the survey, make your voice heard, and you could be one of the lucky winners.
