21
Jul
Recently, I was on a flight that was severely delayed with most passengers trying to bring their luggage into the cabin. There was simply no space on board. The flight ended up leaving more than an hour late. No doubt fears of their bags being misplaced or long delays waiting at the baggage carousel were weighing heavily on most passengers’ minds. They no longer felt confident checking their baggage. What are the numbers telling us? Data from the latest SITA Baggage IT Insights report confirms a spike in baggage mishandling emerging from the pandemic. The latest data from IATA shows…