08
Aug
Niël Terblanché The Office of the Labour Commissioner (OLC) is undergoing changes as part of the Business Process Reengineering (BPR) initiative that is focused on improving service delivery and efficiency. This was announced during a stakeholder meeting held in Windhoek on Wednesday to review the next phase of the initiative. Lydia Indombo, the executive director of the Ministry of Labour, Industrial Relations, and Employment Creation (MLIREC), outlined the ambitious goals of the BPR initiative. “The BPR process is focused on achieving the development of customer service-orientated processes to eliminate complaints, reducing task completion times, reducing complexity throughout processes, building in…