Martin Endjala
THE Development Bank of Namibia (DBN) has announced the official introduction of its complete Service Charter, titled ‘The Gold Standard,’ which is intended to strengthen the Bank’s commitment to providing great services and cultivating unrivaled customer satisfaction.
DBN’s Chief Executive for Marketing and Corporate Communication, Jerome Mutumba, revealed this in a statement last week, saying that the launch is a commitment to excellence and customer satisfaction, and the Service Charter stands as a testament to DBN’s core values and commitment to excellence.
He underlined the Bank’s commitment to clients and stakeholders, emphasising its commitment to provide great service while upholding the highest levels of ethics and transparency.
Mutumba added that the charter establishes a transparent framework by outlining the responsibilities and tasks of DBN as well as its valued clients and stakeholders, ensuring clear communication and accountability throughout.
Furthermore, he underlined the Bank’s commitment to meeting deadlines and providing efficient service delivery.
As a result, the charter specifies the DBN resolve to maintain punctuality and professionalism in all aspects of its operations.
He highlighted that the Bank is committed to responding to client enquiries, issues, and feedback in a timely and effective manner.
He emphasised that this service charter demonstrates DBN’s dedication to continuous development, specifically in making the required adjustments to increase service quality and efficiency.
“DBN’s Service Charter serves as a benchmark for excellence, reaffirming its position as a leader and innovator, while emphasising the importance of client service and effective communication channels,” he explained.
With this charter in place, Mutumba said the Bank is establishing long-term relationships, fostering trust, and establishing its gold standard.
