21
Mar
CHAMWE KAIRA Non-banking financial institutions regulated by the Namibia Financial Institutions Supervisory Authority (Namfisa) disbursed N$14.6 million to consumers in 2023 following successful appeals on various complaints lodged with Namfisa. This revelation emerged during a recent consumer education awareness meeting convened in the //Karas Region. Namfisa disclosed that grievances primarily stemmed from consumers signing blank or incomplete documents and encountering difficulty in understanding specific financial benefits or products due to inadequate or absent explanations during the sales process. Additional complaints encompassed non-payment of premiums and installments due to financial hardships and over-indebtedness, as well as the arduous cancellation procedures implemented…