13
Jun
As a continuous improvement manager in Namibia’s insurance sector, I strive daily for efficiencies, operational excellence, and innovative customer service solutions. Observing the impacts of the 4th Industrial Revolution (4IR) on our industry has been an eye-opener. While the digital revolution of the past few decades has already disrupted how we work, the 4IR represents an even greater shift, one that will fundamentally alter how we live, work, and relate to one another. What is the 4IR? The 4IR is characterised by a fusion of technologies blurring the lines between physical and digital spheres. Driven by advancements in artificial intelligence…