07
Oct
Passengers are living digital-first lives. They manage their finances, health, and mobility from their phones. But when it’s time to fly, they’re still asked to queue, print, and repeat. This year’s Travelers’ Voice, SITA Passenger IT Insights 2025, reveals a clear disconnect: travellers are ready for easy, smart journeys. And they’re asking the aviation industry to accelerate its transformation. The report channels the voices of more than 7500 real passengers, surveyed at airports in 25 countries around the world, just before takeoff and right after landing. These are authentic, in-the-moment insights from people living the journey. And they’re speaking up:…